Last updated: April 27, 2026
At Novasou, we handle personal data with care and transparency.
This Privacy Policy explains what information we collect, how we use it, how long we keep it, and what rights you have. It applies when you visit novasou.com, contact us, sign up for updates, or apply for a role through our website.
You can read the full policy below.
1. Who we are
Novasou Group ("Novasou", "we", "us", or "our") is the owner and operator of novasou.com and the contracting entity for the website and relevant services described in this policy.
Novasou Group
Address: Samyan Mitrtown Office Tower, 10330 Bangkok, Thailand.
Email: info@novasou.com
2. Scope
This Privacy Policy applies to personal data collected through novasou.com, including contact forms, job application forms and CV uploads, newsletter signups, and cookies or similar tracking technologies used on the website. It does not automatically apply to third-party websites linked from our site.
3. The personal data we collect
We may collect the following categories of personal data:
Website visitors
- IP address
- browser type
- device information
- pages visited
- referring website
- cookie identifiers
- usage and interaction data
Contact form submissions
- name
- email address
- phone number
- company name
- country
- message content
- any other information you choose to provide
Newsletter signups
- name, if submitted
- email address
- subscription preferences
- engagement data such as opens and clicks
Job applicants
- name
- email address
- phone number
- LinkedIn profile
- salary expectations
- nationality
- location
- cover letter
- CV or resume
- other information submitted through the application form
4. How we collect personal data
We collect personal data directly from you when you submit forms or apply through the website, and automatically through cookies and similar technologies when you use novasou.com.
5. Why we use personal data
We use personal data for the following purposes:
To respond to enquiries
To communicate with you when you contact us.
To manage recruitment and applications
To review applications, assess candidate suitability, communicate during recruitment, and maintain candidate records for current and future opportunities.
To send newsletters and updates
Where you sign up to receive them.
To operate and improve the website
To understand how visitors use our website, improve content and functionality, and measure website performance.
To support advertising and marketing
To measure campaign performance, build relevant audiences, and improve our marketing efforts where permitted by law and based on your consent where required.
To protect our business and website
To detect misuse, manage security, prevent fraud, and maintain records.
To comply with legal obligations
Where we are required to retain, disclose, or otherwise process data under applicable law.
6. Legal bases for processing
Depending on the circumstances, we rely on one or more of the following legal bases: consent, performance of a contract or steps prior to entering a contract, legitimate interests, and compliance with legal obligations.
7. Cookies and tracking technologies
We use cookies and similar technologies on novasou.com, including through Cookiebot, Google Analytics, Google Ads, Meta Pixel, LinkedIn Insight Tag, and ActiveCampaign. These technologies may help us remember consent preferences, understand website traffic and usage, measure marketing performance, build relevant audiences, and improve website and campaign effectiveness. Where required by law, we request your consent before placing non-essential cookies on your device.
8. Recruitment and candidate data
If you apply for a role through our website, we may process your application data to review your qualifications and experience, communicate with you, assess your suitability, manage the recruitment process, keep records of the process, and consider you for future relevant positions. Candidate data is generally kept for up to 12 months from the date of collection or the end of the relevant recruitment process, unless a longer period is required by law. We may retain your details for future opportunities for up to 12 months unless you object or ask us to delete your data.
9. Clients and business contacts
If you contact Novasou on behalf of a company, or if we communicate with you as part of a potential or existing business relationship, we may process limited personal data about you as a business contact.
This may include your name, work email address, phone number, company name, job title, message content, meeting notes, and communication history.
We use this information to respond to enquiries, communicate about our services, manage potential and existing client relationships, prepare proposals, handle follow-up, and keep appropriate business records.
The legal basis for this processing is usually our legitimate interest in communicating with business contacts and developing or managing professional relationships. In some cases, we may also process this data because it is necessary to take steps before entering into a contract, to perform a contract, or to comply with legal obligations.
We only keep business contact data for as long as reasonably necessary for the purpose it was collected, including any follow-up, client relationship management, legal, accounting, or record-keeping requirements.
10. Who we share personal data with
We may share personal data with service providers that support our business and website operations, such as website and infrastructure providers, analytics providers, advertising and social media platforms, email and marketing systems, CMS or CRM providers, professional advisers, and authorities where required by law. Based on our current setup, this may include providers connected to Cookiebot, Google, Meta, LinkedIn and ActiveCampaign. We do not sell personal data.
11. International data transfers
Some of our service providers may process or access personal data from countries outside Thailand or outside the country where you are located. Where required, we take reasonable steps to ensure that such transfers are protected by appropriate safeguards, such as contractual protections, vendor commitments, and other recognised transfer mechanisms.
12. Data retention
We keep personal data only for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact enquiries are kept as long as reasonably necessary to handle the enquiry and related follow-up. Newsletter data is kept until you unsubscribe or we discontinue the list. Candidate data is kept for up to 12 months unless law requires longer or there is another valid reason to retain it longer. Website analytics and cookie data are retained according to the settings used in the relevant tools.
13. Your rights
Depending on the law that applies to you, including GDPR and Thailand's PDPA, you may have the right to be informed about how your data is used, access your personal data, request correction of inaccurate data, request deletion of your data, object to certain processing, request restriction of processing, withdraw consent where processing is based on consent, request data portability where applicable, and lodge a complaint with a competent authority. To exercise your rights, contact info@novasou.com. We may need to verify your identity before completing a request.
14. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. No system can be guaranteed to be fully secure, but we work to maintain appropriate safeguards.
15. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy notices separately.
16. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on novasou.com with the updated effective date.
17. Contact
If you have any questions about this Privacy Policy or how we handle personal data, contact Novasou Group, Samyan Mitrtown Office Tower, 10330 Bangkok, at info@novasou.com.